Canceling or moving your retreat

On the retreat's page in your dashboard, choose "Cancel or move this retreat". Then choose "Cancel the retreat" or "Offer new dates".

If you cancel, we refund every guest's deposit, including guests whose deposit we kept when they or you canceled their booking earlier. You must refund every guest everything they paid you, in full, within 5 business days, whatever your policy says.

If you move the dates, each guest can keep their spot or take a refund. For a guest who takes the refund, we refund the deposit, and you refund everything they paid you, in full, within 5 business days.

Nothing is charged to you for card fees.

To cancel one guest's booking instead of the whole retreat, see "Collecting the rest of the price".