Help for guests
We refund your deposit if the host cancels the retreat. We also refund it if you cancel within 72 hours of booking.
For the rest: pay only the way the host's instructions on our site say, keep your receipt, and read the host's policy before you pay.
You book each retreat with its host, not with us. The deposit is part of the price, not extra. You pay it to us when you book, and it confirms your spot. You pay the rest to the host directly.
If you book close to the retreat, this time is shorter: it ends at the end of the day before the retreat starts.
Card payments on Craft Getaways go through Stripe. Your card number goes to Stripe, not to us. If you pay with PayPal, your payment goes through PayPal.
Tell us through Contact us, with your booking reference. This is what we'll do:
We're sorry. We don't hold the money you paid the host, so we can't refund it ourselves. We'll contact the host within 1 business day and ask them to refund you. If they don't, we'll remove them from Craft Getaways. Your deposit with us is refunded if the retreat doesn't go ahead.
Still need help?Contact us