Help for guests
You can cancel for free for 72 hours after you book, and we refund your deposit. If you book close to the retreat, this time is shorter: it ends at the end of the day before the retreat starts. After that, the deposit is not refundable.
Open the booking from My bookings and choose "Cancel booking". You see what happens to your deposit before you confirm.
Money you paid the host directly follows the host's policy, which the retreat page shows. The host refunds it, not us.
If the host cancels your booking only (not the whole retreat), they must tell you why. Your deposit is refunded only if this happens inside your free cancellation period. That's 72 hours after you book.
Deposit refunds go back to the way you paid. A refund usually shows on your statement within 5 to 10 business days.
Still need help?Contact us